Policies and Procedures

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[ Policies and Procedures ] Client Agreement ]

Policies and Procedures

FEES

Fees are charged per hour and billing is calculated in 30 minute increments. Clients will be billed on a monthly basis, to be paid within 15 days, unless prior arrangements have been made.  Payment may be made by check or by credit card.

 

 

PROCEDURE

Clients call at the scheduled time agreed upon in advance, unless otherwise arranged.  Come to the call with updates, progress and current challenges. Let me know what you want to work on, and be ready to be coached.  Make copies of the Session Preparation Form and e-mail a completed form before each call.  The agenda is client generated and coach supported.

 

 

CHANGES

I understand that coaching sessions will at times need to be changed. I simply ask that you give as much advance notice as possible, and be as flexible as possible in rescheduling. With the exception of emergencies, missed appointments with less than 24 hours advance notice will be billed one hour at your regular rate.

 

 

EXTRA TIME

You may call between sessions if you need “spot coaching”, have a problem, or can’t wait to share a win with me.  (You can email me as well).  I enjoy offering this extra level of service when I am available, and do not bill for additional time of this type

 

 

A MUST

It is necessary for the client to implement the coaching that is given to feel that coaching is a success.  You have hired a coach to do things differently than you ever have before.  If you choose not to use the coaching and keep doing what you have always done, you will get the results you have always gotten.    

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